crosstour action camera wifi not working

Item Details: ISBN: N/A UPC: Does not apply EAN: Does not apply MPN: CT8500 ProductReferenceID: 22030513181 Size: CT8500 Brand: Crosstour. Have you employed the methods recommended in the post to troubleshoot the problem? Up to 15% OFF Reolink smart security cameras. when 2 batteries failed prematurely, it took 2 MONTHS of customer support emails and finally 3 weeks shipping once the return was authorized per battery to arrive. Hi Angela, here is a detailed troubleshooting article for your reference, Content: The biggest disadvantage of wireless security IP cameras is the increased risk of signal loss or connection failure. If not, please let us know. Hi Claire, please double check all the power connections, power splitters, cable connectors, etc. #4. I bought a used ugo camera. my newest issue is that the 2 oldest cams are failing to connect to the internet. I have 2 Sricam IP outdoor dome cameras in different properties. If you still can't solve the problem after trying out these methods, the best solution is to contact the support team of your camera seller and they should help you troubleshoot the issues. Some dual-band routers may shunt devices from 2.4 GHz band onto 5 GHz band automatically. If the WiFi signal is less than one bar, it means your IP camera is too far away from the router or there might be too many barriers (such as walls) between the two. You can also update the latest firmware version of your camera if it is available. To reset the password of a camera, see: /faq/reset-modify-the-password-of-reolink-camera/ and to reset an NVR, refer to:/faq/reset-password-of-your-nvr/. I've uninstalled the app, deleted and reinstalled the devices on the app, restarted the cameras. It’s in a different price category of course, but if you really need great 4K video quality – then you won’t find cheaper devices, unless you don’t care about the FPS rate. to exclude connection issues. I am having same problem with xdv j9000 It connects to my phone but nothing comes through to phone from camera. Hi, Tony, please follow this complete guide to set up the camera. If you need any more help to troubleshoot the issues, you may contact our support team here and they'll get back to you soon. The signal strength is clearly strong enough because I've had it streaming 5MP without any issues. And if you still get offline status, please contact our support team at for troubleshooting tips. Still no signs of resetting. Hi John, do you mean connecting the second security camera to the same WiFi? We have Spectrum cable. Please help. These means that uploading your favorite clips to social media couldn’t be easier and no longer requires you to sit down in front of a computer as it can all be done on the go from you wifi action camera app. Please help. Stay Safe. How do I solve this ? If not, you'd better contact the support team of your security camera brand asap. Hi, Ben, please change the WiFi channel to check if the WiFi camera works or not. Submission failed. Obviously i tryed from 4g+ fast and many wifi lan different (external) from those to which the cameras are connected. Regards. If these won't work, please specify the Reolink camera models that you are using and submit a request here, You'd better communicate the support team and ask them for further assistance. Do not forget to turn off Wi-Fi when you are not using it, as it drains the battery. You can now use the app to chose what files to transfer between the two devices as well as a remote screen to see exactly what the camera sees. She has dish network. The small manual that comes with this also gives the steps. So ever time I want to use the camera do I have to go to settings and connect the wifi or can I just tap the app and get connected that way? You will then need to check that Wi-Fi is enabled on both devices, first check your phone, then power on your camera and check its Wi-Fi is active, On the SJ9000 you can do this by clicking the up button on the right hand side, when looking at the action cameras screen. Change or charge up the battery. Hope the issue can be resolved in no time. Full HD video and photo resolution, 30 meters waterproof performance, Wireless remote control connection, 2 Rechargeable high-capacity batteries… this brand new camera has it all! I have it set up to record with movement. Price. 2. Husband tried with his phone and same thing. Hi I have the YCC-365 Plus. Hi Tracey, you may reboot the router and your cameras to see if it works. thanks. When I select media in the app it only shows my iphone, not ipad (which is connected to wifi btw). The ”UID” option on your P2P IP camera hasn't been enabled yet. 4K Chat to Buy Any suggestions please before I throw the thing out of the window ! ation house an hour away. Have a YCC365 camera when first had it worked ok set it up in house, but as weather bad did not put out , now when put out won't work have power as lights up but won't flash or bleep etc have deleted app put back on but can not get it to work says under connecting , if try with no bleep or flashing lights trying everything ready to put in bin. If you have a wireless IP camera or a wireless IP camera system, and the IP camera WiFi is not connecting or the IP camera keeps going offline no matter if it's outdoor or indoor, you can try the top 9 workable solutions to fix the issue. If there is a bad reach, the IP camera can't find your WiFi signal, and it cannot connect to the WiFi. I have already sent them a message and they didn't answer. Ask for a replacement. Check the distance between the IP camera and the router. I got in touch with Reolink support who were able to provide the necessary instructions to proceed setting up the Argus 2 on the network. Hi I use a security camera to keep an eye on my epileptic daughter whilst she naps but its suddenly stopped working, couldn't connect to the camera with my phone app and now after trying to reset it, it says it cannot connect to the wifi. No, both bands are named the same on our system. So I think it's a problem from the company and probably it will not be solved . they never were below 40% charge either, i believe water is somehow penetrating them. No WiFi & Power Needed; Rechargeable Battery or Solar Powered; 1080p Full HD; Starlight Night Vision; 2-Way Audio; Live View Anytime Anywhere. They would get back to you soon and offer 1-to-1 technical assistance. Normally, you need to set the SSID when the first time you set up your newly bought wireless IP camera. I can see camera in my local area and synology see it but it can't connect it. when connecting the network always says ”that network is busy try again later” how will you fix this problem. The network cable has connecting issues (for wired security camera). Make sure the power adapter is plugged into a working socket. I have called the product support every day since Saturday and I get no where. I set up my Reolink WiFi camera with no issues. Make offer - Crosstour WiFi Action Camera Full HD 1080p Waterproof Cam 2 ' LCD Screen 98ft. I have a card in the camera (not to cloud). 5MP/4MP Super HD, Outdoor/Indoor Protection, Dual-Band WiFi 2.4 GHz and 5 GHz, Audio Recording, and SD Card Storage. Hi, i try to connect through LAN internet but nothing happened. Hope this would help. If the security camera still doesn't work, please contact our support team here and they'll get back to you soon. I have wansview q3 s and don't work anymore with Synology surveillance ? But for Reolink security IP cameras, you can find the password under the ”Device Settings” >>”WiFi Settings” from the Reolink Client. Hope this helps. The IP camera should not be too far from the router. Aftter power fail 2 cameras keep working with wi fi, the 3rd camera switches to cable internet connection. Now I have called the cable company and I am using the correct password. Then trying to start again. Can i figure out or fix problem from here? You will get the detailed-how in the fifth solution of the Security Camera Not Working post. Our support team will help you out asap. I keep getting internet error. Router is literally 2 ft across the hall and tried restarting and manually inputting the details but nothing yet. Next, try to add the camera to the software again and see if it works. In terms of PoE/WiFi IP cameras, check if you have enabled power saving settings on your phone that may close the live feed after a couple of minutes. Since I switch internet carrier from Cox to Att fiber...the WiFi cannot connect to internet. Read the infographic below if you're in a hurry. Try use Goplus cam for android user. If you have no WiFi network or no router at all in your place, you can try the solutions in this post: Solutions for Security Cameras Without Internet Access. Rechargeable Battery & Solar Powered; Outdoor/Indoor Protection; 1080 Full HD; Starlight Night Vision; 2-Way Audio; Live View Anytime Anywhere. We have a post covering all the things you need to know about the security camera linked to a phone, including how to make it work, features to consider, specialists’ recommendations, and hot Q&As. £41.99. If not, please send us the screenshot that shows the connection failure so that we can offer further assistance. Esp for me since I just learned to work an iPhone 5 years ago. Please ensure that all of your wires are properly plugged in and your camera is power on. If this won't help, please contact the support team of your security camera brand asap. Playing back at location is a nightmare bc the Monitor is in the front of the store as a theft deterrent. Our house was broken into 2 weeks ago and I am scared they will be back. my icsee camera wont let me watch whats going on when im far away how do i fix this please? Can you give me any other things that I can try?? For many times the IP camera won't connect to WiFi or failed to log in only because of the password. I have a problem with my camera. ... For parts or not working. So, we can better locate the issue and help solve the problem. Hi, there, it is best for you to contact the support team of the security camera brand for further assistance. But I'm getting no sound from the camera, the sound is swich on. It hasn't been set to block firewall. 99. Hope this helps. Crosstour Action Camera 4k vs GoPro. I have tried with no security / different channels but still no luck. Hi there, not sure what security camera brand you are using. Hope this helps. Hello Kevin, you may reset your security camera and configure the WiFi settings again to see if it connects to the Internet. Just wont connect unless my phone is connected to wifi. Hello, Sandy, you may check if you have enabled WiFi connection in the wireless connection settings. Hope this helps. Any ideas here would be muchly appreciated. The manufacturer or the IP camera company website could have that information. Is there a default username/password for this camera? Hello Tyler, please check the firewall settings of the router at your store to see if it has been set up to block external access. You may examine the recording settings to make sure that you have enabled motion-triggered recording. Hope this helps. If you've tried all the solutions but still failed, there is probably because of the hardware issues. please trouble shoot with me. 4. The Crosstour Wifi Action Camera takes you to explore a different world. If not, you'd better contact the support team of your security camera brand for further assistance. Also if I run it on battery, everytime I have to plug it in to charge I am plagued with a never changing constant green light when I take it off the charger and then I have to factory reset the camera, delete it from the app, reset up the entire network and all the settings. I found out that more people have the same problem with me and they contacted the support team too but never get an answer. Never miss the Reolink latest. Crosstour CT8500 4K 20MP Action Camera External Microphone PC Webcam WiFi Vlogging Camera EIS Underwater 40M Waterproof Camera with Remote Control and Mounting Accessories Kit SmilePowo 42-in-1 Action Camera Accessorries Kit Mount for GoPro Hero 9 8 Max 7 6 5 4 3 3+ 2 1 Black GoPro 2018 Session Fusion Silver Insta360 DJI AKASO APEMAN YI Campark XIAOMI Action Camera When I looked carefully into it , after power is switched on, the night vision ‘res' eyes start blinking. You will then get a connection in progress shortly followed by a notification on both the phone and camera screen. How do I resert my password ? Thank you. Hope this would help. The manual says use app SportLook which doesn’t exist in Apple apps. The professional technical staff should get back to you soon and help you fix the problem. Any advice? The quality of the video, picture, the sound is good but will be better when you will play it on your computer. Wireless Connection via Wi-Fi. I have V380 app and V380 Pro app, both stopped working on my iPhone and iPad. Hello Lena, you may check out the firewall settings of your router and see if you have enabled to block external access. With the 2.4 GHz and 5GHz band available, you can get rid of the concerns about your security cameras not connecting or going offline. It's extremely annoying during play back at home, getting 1 camera at a time. Hello. then I turned off wifi and only use cellular data. 6/ If it doesn’t show anything, try to plug the camera adapter because some cameras require much power and it won’t work unless it is connected to the A/C power. If you find that the 2.4 GHz band is on a heavy burden, simply switch the frequency band to 5 GHz (5.8 GHz) for higher data transmission rate and thus, reducing the chances of signal loss and interference. Crosstour Action Camera 4K WiFi Underwater Cam 16MP Sports Camera with Remote Control 170°Wide-Angle 2 Inch LCD Plus 2 Rechargeable 1050mAh Batteries and Mounting Accessories Kit (Blue) 3.0 out of 5 stars 4. 2 other people in the house have no problem getting camera picture on thier phones even though my phone is connected to the same modem and internet connection no problem, the site for camera(xmeye) says wifi connection failed make sure wifi is on?????? Also confirm that your camera is compatible and supported by that app. When I click here this is exactly what it says: Hi, Cathy, please ensure your security camera is powered on and the network signal is stable. Both said network error on the same day at the same time and I could not connect. My Toguard camera was working fine for the last year but suddenly I noticed that it dropped off the network and went offline. Hope this helps. The apps are usually available from the Google Play Store and Apple App Store, but you should check compatibility with your device beforehand. Hope this helps. 2) take a screenshot of the initializing screen and upload to the request as an attachment. Hope this would help. The camera just won't connect to the internet while the lights re blinking, whether thru WiFi or cable. hoping customer service will actually help this go round. Hi, Jayne, you need to enable the email and push notification alerts to obtain real-time motion alarms, Connect the wireless IP camera to the router via an Ethernet cable. As there are so many on the market now, and with numerous accessories, an action camera is indispensable for those heading Hello, there, please check if your security camera works with dual-band WiFi or 2.4 GHz WiFi only. This however means that transferring will be slower then when using a cable. Not only does having a sports camera app on your phone make viewing and capturing great footage easier but will provide you with an easy way to transfer your pictures and footage to a phone or tablet. Please try your search again later. It's stated "camera offline". Hope this helps. If yes, please specify the model so that we can help out. Thanks. Oops… Something went wrong. Crosstour believes that everyone needs a little adventure. and how to upgrade the camera to the latest firmware version? Hello there, please submit a request here,, and specify the following so that we can better locate the issue: 1) which screen do you refer to, your cellphone, PC or a monitor? I was hoping maybe the app had a switch for manually selecting the band the camera uses. I have 3 outdoor camaras. Add the camera to the Client software. Your router does not support your security camera's WiFi channel. So, it is best to contact the support team of your security camera brand and ask them to offer further assistance. If you need any more technical assistance, please contact the support team here for troubleshooting tips. Hi, Jim, have you tried the methods mentioned in the post above? I have installed the app, connected it to the router and typed the ip on http, however it still does not find it nor connect it, please help, the led from the ethernet is flashing and is color green. Before I could watch from home, watch from LTE data on my phone, watch from anywhere. Also it won't let me talk though the camera i need help with this Hi Kirsty, you can check the SSID in WiFi settings as mentioned in the post and make sure you have entered the right password. If those are not Reolink cameras, it is best to contact the support team of your security camera brand asap. I also recently change internet provider. Or else, your camera won't connect to the network properly. it also shows a ‘device’ which has 0 on it. REOLINK support is non existent. You need to manually install the antennas to the wireless IP camera. It would be the same procedure as the first one that you already have. If yes, disable the settings so you will be able to watch live view on your phone via cellular data. It's a bright ”look at me” green light and makes the camera anything but hidden. The camera freezes when I pull the ethernet cord and is unresponsive on app as well as foscam site. Top 9 Solutions to Fix IP Camera Going Offline. i brought it in and tried to reset, didn't work. Hi Linda, please check if your SD card is compatible with your security camera. Hope this helps. A nice clear, stable picture. It was working fine for 2 weeks live (except no email or text motion alerts). it's a holiday so custy service was closed this weekend. Hi, Shawn, please connect your camera to another WiFi network and see whether it works or not. Crosstour Upgraded CT8500 4K 20MP Action Camera WiFi EIS Waterproof 40M with External ... Crosstour Upgraded CT8500 4K 20MP Action Camera WiFi … Also, you may restart the camera to see if works. All I had to do was update the program on google play, hope this helps. like the thing is dead. Many modern action cameras are Wi-Fi enabled so you can use this to connect to your PC, assuming it has a Wi-Fi adapter. It also lets you start and stop recordings as well as transfer files between your camera and other devices such as smartphone or tablet PC. If you are using a Reolink security camera, please offer the camera type and the screenshot of the error screen to us. I'm just trying to get some help from someone not trying to sell me something. Hope this helps. Crosstour Action Camera 4k 16MP WiFi It’s a modern – fashioned model of action camera sports designed for physically active people who want to immortalize the moments of their activities. So Crosstour CT9000 tends to get more favorable ⭐ reviews than YI 4K+ Action Camera, as seen on the chart below. By clicking "Search in LAN", you can find the camera which is under the same router with your phone. Hi, Nicholas, you may change the WiFi channel to test if the two cameras work or not. So, to ensure a stable network connection, you may set up different passwords for each WiFi channel. #2. Finally figured out that something hardware or software may have been updated and I plugged in the RJ45 cable (Needed a bloody long cable) from my router to the network port on the IP Camera and added my cameras again to the the app as if setting up the cameras from new out of the box. You will see an on screen confirmation that the Wi-Fi is activated. Hi Yolanda, Camera works fine. So I cannot use it remotely. Hello Amanda, you update the app to the latest version and add the camera to the app again to see if the issues would be solved. Check the password list and ensure the password you enter is the right one of the WiFi. Just get the camera closer to the router. Please help! You won't see it if you set the camera for DHCP. 5/ Open my computer. Please check the settings of your third camera on your phone or PC and put WiFi connection as the priority network connection. It keeps blinking red light while on charger, off charger it doesn't do nothing. If not, please make sure that you are connecting this the camera to the network that you set it up initially and follow this guide to solve the issue, Hope this helps. It is made by Xioami and while it’s not a professional 4K camera – it does record in great quality. It works for me. What most of you would care most about is the network connection offline when using a wireless IP camera or a wireless IP camera system. If this won't help, you'd better contact the tech team from your security camera brand and ask them for further assistance. bottom line, these cams were used less time than it took to get the issues resolved. Turn camera … the other 3 did without issue. If you are not using Reolink cameras, it is best to contact the support team of your security camera brand asap. If this won't work, you'd better contact the tech team from your security camera brand asap. Then, try to add the device again and see if the device can be connected again. The current runs $300. Hi Yolanda. Living in a small town & having every customer coming in & seeing what you're playing back. Make sure this fits by entering your model number. I have 2 smoke detector cameras and they both have the same problems. Hi Trishe, you may turn off the WiFi connection and connect to camera using your mobile cellular data to see if it works. 4K 20MP ACTION CAMERA - Crosstour Ultra HD 4K camera features rich video resolution options, including professional 4K(30fps), 2.7K(30fps) and 1080P(60fps). Hope all of these would help. Electrical interference from devices like a cordless phone or microwave causes the WiFi signal to drop. I spent 3 hours on the phone with Tech support and they couldn't resolve the issue. You may relocate the camera and move it closer to the router. #9. Login the security camera software and head to the WiFi Settings. If the Wi-Fi signal is weak, the camera may not be able to connect the router for video streaming. Same problem connected to Wifi and working over wifi. Please feel free to contact me if you have any other questions. Still, you can try the solutions above to solve the wireless issues. Hi Nick, you cannot reset the Argus 2 camera without physically going onsite. #1. Most of these sports action cameras with Wi-Fi will require you to install an app on your phone or tablet to make full use of this functionality. However, it will not record anything. My YCC365 won't do anything lights up but will not talk blink or bleep so I can not connect it to phone or iPad tried everything deleted app reset ready Tobin can any one help. Crosstour Action Camera Accessories Installation NOTE: The floating hand grip, selfie stick, chest strap and helmet are not included. Keeps telling me to check my email for verification. Hi, Freddie, please try out other WiFi channels or another WiFi network to see it works. I go through the steps and when I try to send the sound waves it comes back to check the WiFi password. Security insights & offers right into your inbox. Many Thanks for your prompt reply Yolanda. . If you are not allowed to change the email address, it is best to consult their support team for further assistance. Hi, there, make sure that your security camera and cellphone are connected to the same WiFi network and you won't be able to connect if the security camera is not with you for the initial binding. If they don't release any official security camera viewer, you may ask them to recommend reliable alternatives for you as well. Hi, Gabriele, please check if your husband's phone has strong and stable network signals. All these apps are available in the Google Play Store. Some routers would block security camera connections if the firewall is on. Hello Becci, would you like to specify which plan that you refer to? Hello there, you may save the UID of your camera and delete the camera from the security camera viewer software. and it was charging overnight 3 days ago. And you may try restarting the camera to see if it works. One of the big features for many new cameras is the Wi-Fi connectivity. The camera will also display the SSID and the password on the screen. You can connect the Camera or Action Cam by Android Smart Phone or Pad with iSmart DV 2016 App, after established the connection, you can live view the camera … Hi, Nakita, please make sure that your IP camera receives sufficient power supply and stable WiFi signal as well. That's when I bought the second camera only to find it has the same issues. Features of Crosstour Action Camera Real 4K 20MP WIFI Underwater Cam 40M with EIS Anti-Shake Time-Lapse Recording Plus 2 Rechargeable 1350mAh Batteries and USB Charger and Accessories Sets. Hi, If yes, please specify the security camera model that you are using and submit a request here, She has studied home and business security issues for years, and always shares useful tips and tricks with her fans. Lol. #10. The firmware or the software is out-of-date. Hi, there, you may upgrade the App to the latest version and check if this problem gets solved. The WiFi name shall not be a question. The firmware or the software is out-of-date. The channel of your router is too crowded. Hello Yolanda. Once installed open the app on your Smartphone or tablet. Thanks. I tried logging on monday and get offline status. I cannot connect to it anymore ”device offline” thats what it said .. Hi Jamie, please check the Internet connection and power source of your cameras to make sure everything is right. Hi Jane, please specify the Reolink app iOS version number that you are using on your iPad. It can be very time saving and this great feature lets you remotely view the feed from your camera helping line up shots. I still can't connect to the WiFi. If not, please specify the Reolink security camera model and submit a request here, Check out these Special Deals before you leave: Right now, you can get EXCLUSIVE & BIG discounts on a wide range of Reolink security cameras & systems, wire-free & plugged-in, indoors & outdoors. hi i have the same problem it says the device is not online please check the network and battery power of the device can you help me please! Also update the APP to the latest versions. Hi, Pauline, ensure that you have enabled the UID of your security cameras and update your security camera and the software to the latest versions. I have the smoke alarm camera. If you are using one of Reolink's battery security camera, please contact our support team and they will come back to you soon. Dual-Band Wireless Security Camera with Audio. Check the manufacturer or the IP camera company website to see if there is new firmware released. Hello Angie, would you like to please specify the camera model that you are using and the issues that you have encountered so that so can help out? £22.00 2d 21h. Hi Sue, you may reset the camera first and type in the UID and password manually. I took the camera to my daughters house and the camera connected to her WiFi the first time. In this article we will show you just how easy it its to use. First one worked, bought 2 more , now worthless , always off line... Hi Frank, are you using Reolink products? Note that the camera operates like a little wi-fi access point (WAP). Crosstour Wifi Action Camera Full HD 1080P Waterproof Cam 2” LCD Screen 98ft Underwater 170° Wide-angle Sports Camera with 2 Rechargeable 1050mAh Batteries and 20 Mounting Accessory Kits 4.5 out of 5 stars 3,494 £33.99 £ 33. The camera works great when it is plugged into the modem via an Ethernet cable. Make sure you've downloaded the correct version for the camera. But once I use my Data on Phone it just keep on "logging in" then nothing happen. Is there something I can do to keep it on? Now all of a sudden I CANNOT view the live feed unless I'm at my store on the same wifi connection as the cameras. If yes, you may change the WiFi settings of your RLC-410W camera via the Reolink app or Client. I just can't see video footage or anything on my phone from the camera, it's just a black screen. Hello Kathy, you may reset the camera and reconfigure the WiFi settings. The IP cam can't connect to WiFi, and it keeps dropping the connection to the network. Reolink RLC-410W is a dual band WiFi security camera boasting good connections. SPCA6330/SPCA6350/V50 chip's camera. If not, you'd better contact the support team of your security camera brand asap. #6. After I placed it back at the original spots, it worked all right for 24 hours and then back to the same problem. If i ever need another action camera i will certainly be buying this brand again. I can't log into the app. Hi, my IP Camera cant connect to the wifi router, after im buyed a new one router. If yes, disable the settings and you will be able to watch live view on the smartphone even when you leave the house. Hi, David, this happens when cable internet connection is prior to WiFi connection. Hi, I've been trying to set up a Victure Wireless Security Camera PC320. Over £58.00. I have a Sports XDV 4k HD action cam. Hi there, if both bands are named the same, you need to name them with different names in your router's settings first. Hello Angelett, please ensure that your security camera is installed within the WiFi range and the WiFi signal is not interfered. Hi Maida, it is best to contact the support team of your security camera brand asap. Hi Nancy, you may reset the security camera and change the WiFi channel as well. With the camera’s Wi-Fi switched on, you need to go to your PC’s networking menu and select the option to ‘Create a new connection or network’. Hope it helps. Has anyone resolved the issue, I'm having the same problem. If these solutions still don't work, you may contact the support team of the camera seller and explain your problem in great details. The app may vary from camera to camera but it’s usually clearly listed on the box or in the user manual and may even have a QR code making it quick and easy to install. Some companies support a refund or exchange within 30 days from the purchasing date. my camerea when setting up says added device succeeded. Hope this helps. hope you can help. Hi there, you may change the WiFi channel and test if your IP camera works properly with the stable WiFi signal. Click For Current Price I changed service providers and now I cannot reconnect to the wifi. Hi, Keith, plz make sure the SIM card you bought is NOT a contract SIM card. Hi Sharon, please follow the top 8 tips I recommend in this post to see if they work. In this post, we will detail the main causes and guide you how to fix security camera network not connecting issue in minutes. Hello, there, the red light may indicate that the security camera is working with improper power supply or unstable network connection. Check whether you see the video capturing on the camera or not. i am now out $260 in cams and surveillance if i can't get them back online. Hello Katona, thank you for reaching out. Then upgrade the firmware to the latest version as well. but I need its password. Press and hold the settings button again to turn Wi-Fi back on. Now the two devices are paired. Hi Alan, according to the device instructions, there is a good chance that something goes wrong with your network connection or your device has low battery power. If so, you may refer to this post to set it up: /how-to-set-up-ip-camera-remote-viewing/. I have looked for help number something and nothing.... please help. #7. If you have any further questions, please feel free to contact our support team for assistance. Plz feel free to let us know if you need any further assistance. When setting up in geeni it get halfway through and gives message. As the 2.4GHz frequency is widely used by a host of home appliances like phones, tablets and microwave ovens, it is more likely to suffer interference during data transmission due to overcrowding of the channels. Please let me know if you need any further help. You may try the methods mentioned in the FAQs – to reset the password of a camera, see: /faq/reset-modify-the-password-of-reolink-camera/ and to reset an NVR, refer to:/faq/reset-password-of-your-nvr/, Hi Jenny G. Not sure if you are the Jenny right blow your comment, but I'm glad to help get this issue fixed. I have the same issue at home. Hi. If not, it is best to contact the support team of your security camera brand. If these won't help, please contact our support team for help, It was working for years and one day it was offline without changing anything. It gets complicated. The WiFi reach is too bad – the IP camera is too far from the router or there are too many walls in between. Gets the rumor mill going. at $129, this thing needs to last longer than 6 weeks. on the list look for the cameras SSID. If you are using Reolink cameras, please take a screenshot of the notification and attach it in the request here, #5. I have plenty of data. I have setup WIFI and assigned a static IP address to the camera but the camera will lose the wireless connection when i reset the power, and Our support team will help you out asap. Hope this would help. Hello, with my new reolink 410ws I can't see my home wireless (2,4G). Hello David, please check the firewall settings of your router and see if you have enabled to block the external access. Hope this helps. It is connected to my wifi at house and I can access the camera no problem. Sports action cameras have come on leaps and bounds in recent years and are getting much better and easier to use. After installation the tech went to set them up & our internet/cable provider stated that they could issue a static IP address, but that it would be an upgrade to the package, bc they only issue 5 and we have the max. Thanks again! And if you prefer an IP camera working without WiFi, try Reolink Go. No frequent battery changes and no worries about power supply. Top 9 Tips to Fix Your IP Camera WiFi Not Working or Not Connecting. It keeps telling me network configuration for first time use and then Jr won't scan the qr code on my phone to move forward and if i just hit next it goes to 85 percent and says failed to connect.. If not, it is best to consult the security camera manufacturer and use the app that they recommend for live viewing. Hi Yolanda much love to you for this help ❤️ I did what you said and it worked, now I can see what's going on in my house when I'm away ? If I switch to the wifi ssid:ACTION CAM and enter the pw I still get no communication to the camera. Therefore, we continuously improve our product for the better experience. Why the IP camera cannot connect wirelessly, why Amcrest/Foscam/Tenvis/Easyn/TP-Link IP camera wireless is not connecting to WiFi or even unable to find WiFi, why your IP camera is in offline mode now and then, and why your WiFi or PoE P2P camera failed to remotely connect to your phone? IP camera WiFi not working or IP camera not connecting to your router WiFi is a common issue. $31.99 $ 31. Any suggestions? Without having to install another internet box and incure another internet monthly fee? If you have a wireless IP camera or a wireless IP camera system, and the IP camera WiFi is not connecting or the IP camera keeps going offline no matter if it's outdoor or indoor, … You can also confirm that whether your router puts up firewall or not. For some weeks now it has become increasingly difficult to connect from their mobile phones to their cameras. sure, i got 2 new batteries, but the batteries should not have failed so soon. I have a Frontier router. Hello Amir, you may download the firmware for your camera from the official website of your security camera brand. i have had several issues since getting these units and while most issues have resolved in time, the delay in customer support and issue resolution would be a deal breaker if i were to order again. It connected to my router and it was showing a clear, stable image with no dropped frames. Hi, there, you may check the router firewall settings or change another WiFi channel to see if it works. I never gave my email nor did it ask for it. #1. Hope this helps. I have 2 clock wifi spy cameras at my store. Our support team will get back to you asap. In this article I will use one of the popular action camera apps for Android devices called “YouMera”, which I will use with an SJ9000 action camera, other popular apps are the XDV and with cameras like the SJCAM 5000 and 4000 you will need the SJCAMHD App. Hi, Sanjoy, if your security camera has a power indicator light, you should make sure that is on. Is your Action Camera not appearing on the site, it could be new, we might not know about it. A congested and slow wireless network could also be the reason why your IP cameras won't connect to WiFi or keep going offline. It seems useless and I wish I'd bought USA, UK, German or Japanese.....never have such issues with products from those origins. Crosstour WiFi Action Camera Full HD 1080p Waterproof Cam 2 ' LCD Screen 98ft. If not, it is best to contact the support team of the security camera brand. I bought a used 4k ultra HD action camera that shows 12345 as a password,when trying to connect to my phone it needs 8 digits password. Any help is much appreciated! Hope this helps. Hope this helps. Then you may switch the band that the camera uses by following the guide that we offer earlier. Yolanda is an editor of Reolink, and also an independent writer showing great interest in technology and art. i am facing this problem after i refuse to update the camera (device ) software which is showing in my mobile v 380 app. “NVT_CARDV”, select this, enter your password (The default password is 12345678). Uninstalled everything, checked wifi, ethernet, etc and still nothing. Hope this helps. i set up 2 wifi rlc-410W cameras as directed, and all work on wifi...even remote from afar they work great, then 64gb card is full, i direct to format, and poof...all gone "offline"....two cameras, different cards all gone, i have to start all over again to set up the cameras...what gives, ...connected to ethernet ports of wifi router...tried static and dhcp... Hello, Russell, please make sure that those two WiFi security cameras are working with sufficient power supply and stable network connection. Hi Keith, thank you for reaching out. I have a sricam I been using it perfectly .. but after 8 months it just stop .. Hope this helps. As double check I tryed with the hotspot on my mobile phone and in this case was OK. When we lose power, I'm constantly having to switch 5G off on my router in order to reconnect the 410W because things are so marginal, but when I turn my router 5G back on, the 410W reverts to that. A: Normally, the camera can work about 90 minutes after a full charge. but had the same problem with both ie ”id invalid” but the ID password appeared automatically when scanning the camera code with my phone. Did you ever figure out the issue because I'm having the same problem. Hello Warren, you may delete that device from your Reolink app first and update the Reolink app to the latest version. I'm not hearing anything, no motor cars as they pass bye. And for any further assistance, you can contact the support team of the camera seller for expert advice. Hi Keith, you may check the record settings of your camera and see if you have enabled audio recording. 4.3 out of 5 stars 3,091. When I plug mine in it blinks red why is that? Now when I try to view the video it says 'video play failed’. One works fine, but the other one just shows red light when connected to power, but won't respond to reset and no other lights showing. wont let me connect to the wifi either help. Thanks, Yolanda. You never configure the wireless settings of your newly bought security camera. Please not that all security IP WiFi cameras need a stronger WiFi signal than laptops and cellphones. Hi I have a 720 yi dome camera. Also, you may try upgrading the cameras to the latest firmware version. If not, it is best to contact the support team of your security camera brand asap. Hope this helps. Hi, Tedra, the common causes for security cameras going offline are the network issues and loss of power. Editor's Note: The ”Golden Rule” in IT troubleshooting is to reboot the device. It's a zosi camera I dont know much about any of this but I dont have this nor or DVR recorder I was under the impression I didnt need it I could just download the app and view my camera feed but apparently network configuration has to be done or the camera is just broke cause it wont scan the code on my phone and there is no option for wifi smart link in the app like the instructions say there should be. they need USA based support network if this company is to last. As I said both cameras have been broadcasting fine for several months until last week when I'm now only allowed to view the live feed when on the same wifi network as the cameras. FREE Shipping by Amazon. Can somebody help me? Some time later it lost the connection and no longer shows up in the client list on my router. You may follow the setup guide offered by the security camera brand to connect the security camera to WiFi. Crosstour Action Camera 4K 20MP Wifi Underwater 30M with Remote Control IP68 Waterproof Case 4.5 out of 5 stars 6,445. Hi, I have 8 cameras, 6 are working well, but 2 have problems. Turn Wi-Fi back on by pressing the settings button until you see "Select (Wi-Fi) Control", then press the red shutter button. External Microphone The companion “Live DV” app is available allowing you to remotely operate the camera, view your content and share it directly on social media. Are you setting up this camera for the first time? I have an IP wireless camera & it was working fine until I did an update on it! Please set it the same as the SSID of your router. Or else, the security camera won't be able to transmit data and you can't view your camera feed on the app. Solutions for Security Cameras Without Internet Access, Reasons Why Your P2P IP Camera Not Connecting, Top 9 Solutions to Fix IP Camera Going Offline, How to Activate Wireless Settings of WiFi IP Cameras, dual-band (2.4 GHz & 5 GHz) WiFi security cameras, iPhone Security Cameras: 2 Quick Ways to View from Your iPhone/iPad, /faq/reset-modify-the-password-of-reolink-camera/,,, /how-to-solve-wireless-security-camera-wifi-interference/,,,, Hello, Brain, you have to finish the network configuration when you set up the security camera for the first time. The Crosstour Action Camera is a hell of a lot cheaper than a GoPro. Crosstour Action Camera 1080P Full HD Wi-Fi 14MP PC Webcam Waterproof Cam 2" LCD 30m Underwater… by Crosstour Customer Questions & Answers Find answers in product info, Q&As, reviews There was a problem completing your request. Hi Peter, you may reboot your router and your WiFi cameras and redo the initial setup to see if the cameras work again. Argus 2 cam recorded vid at 2:42pm then when the dog began barking aroung 5pm, this cam, of 4, wouldn't connect. For that reason alone the Crosstour series was a winner in my book. I just installed the reolink pro wireless camera. You may also contact our support team here for more technical help. Hope this helps. Anything I should be looking for ? Just bought a SWANN SWWHD-OUTCAM (Wifi), which I don't want to connect to the Swann app, as I need it to plug into my router and display via other camera software. You may refer to this post for the step-by-step instructions, /how-to-set-up-ip-camera-remote-viewing/. If not, you'd better contact the tech team from your security camera brand asap. On top of that, it's fairly safe to say that Crosstour CT9000 is a more popular action camera, based on its 5,000+ reviews. Hello Andrea, it is best to check if your security camera supports HTTP protocol or not. Also, have you upgraded to the latest firmware version and mobile app? But the exact working time depends on the resolution, the temperature and the frenquency you operate on it. I've tried to reset it by pressing the reset button, 5 seconds, 15 seconds and even 60 seconds. The new firmware could fix the IP camera WiFi not working issue. Hope this helps. Why??? Unethical for sure. Hello Warren, would you like to specify the issues you have encountered so that we can help out? I have the v380 camera need to know how to connect to network at work that has free WiFi so no password. Hope this would help. Dropping that after 5mins. In order to utilize the Wi-Fi on the action camera you will need to download and install the an app on your Smartphone or tablet PC. The only time it doesn't flash is if a phone is using the app to watch live video or anything else that connects the phone to the camera. I love the camera just with the app if I do not touch the app for a couple minutes the app will close the live feed anyone know a reason why or try and help how to stop it. i already have an open ticket with them about the update to Apple ios 12. the update is preventing me from seeing which camera was triggered on the alerts. now the NVR box makes a beep and when we go into the screen.

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